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Avoid Doing the Wrong things Righter…But, “By What Method?”

Deming Institute

Learning to do things “right” is important and all sorts of training exist for doing so, including Lean Six Sigma, Kaizen, Plan-Do-Study-Act, Statistical Process Control, and ISO certifications to name just a few. Leadership and Management. 2015, November). Effectiveness/Efficiency Matrix. References. 2010, January).

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What Box? How to Turn Problems into Opportunities

Strategy Driven

So what if we have achieved six sigma (near perfect) performance on our floppy disks or fax machines. Learn to make change, not just manage it. In 1988 he left corporate management to start his consulting company. Copyright 2007-2015 by StrategyDriven Enterprises, LLC. No one wants them anymore! About the Author.

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Great Companies Obsess Over Productivity, Not Efficiency

Harvard Business Review

This view differs substantially from the relentless focus on efficiency that has characterized management thinking for most of the last three decades, but it is absolutely essential if companies are going to spur innovation and reignite profitable growth. Let me explain.

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A Transformation Is Underway at U.S. Veterans Affairs. We Got an Inside Look.

Harvard Business Review

billion, its budget in 2015 was slightly higher than the total gross sales of General Motors. For instance, in May 2015, an employee answering the phone at the Puget Sound VA in Seattle received a call from a veteran who had broken his foot, driven himself to the hospital’s entrance, and needed help getting into the building.