Harvard Business Review

FEBRUARY 22, 2017

In focus groups we’ve run, customers report that one of their biggest sources of frustration is the feeling that they’re being treated in a generic, robotic fashion and that the rep is trying to rush them off the phone rather than taking the time required to make sure their issue is resolved. And customers can tell.

Metrics 8

Metrics Video Cost Cost Center 8

Strategy Driven

OCTOBER 29, 2019

People who can quickly and efficiently analyze the options and potential outcomes of a situation will always be more likely to get hired. Don’t try to be too trendy or fashionable here. Make sure you don’t get eliminated from the process by not showing you are actively listening. Be Decisive.

Follow-up 10

Follow-up Self-aware Learning-by-Doing Active Listening 10

N2Growth Blog

JUNE 17, 2010

As I’ve said in other posts, great leaders have the innate ability to call on the right skills in a contextually and environmentally appropriate fashion. No single leader can possess every needed attribute. Covey “It’s not the will to win that matters…everyone has that.

Definition 370

Definition Blog Leadership Covey 370