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Intelligent Redesign of Health Care

Harvard Business Review

To obtain an understanding of the costs, the center is applying a combination of two management tools: process mapping from industrial engineering and activity-based costing from accounting. Specifically, the center wants estimates of: The costs of caring for groups of patients with similar conditions.

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The Mayo Clinic Model for Running a Value-Improvement Program

Harvard Business Review

These efforts were part of the providers’ quest to increase the value of their care delivery — in other words, achieve better outcomes at the lowest-possible cost. Unfortunately, fewer than 20% of patients had completed both pre- and post-operative surveys. Select a project team. Engage local physicians.

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