Harvard Business Review

NOVEMBER 20, 2013

But effective cooperation, particularly in a setting as complex as health care, requires more than a resolve to play well together; it requires leadership to explicitly recognize the need to build social capital across the organization, and implement a strategy accomplish it. Ultimately, the key to success is authenticity.

Social Capital 8

Social Capital Health Care Cooper Storytelling 8

Harvard Business Review

SEPTEMBER 23, 2015

There’s a reason law firms and advertising agencies still take clients out to the ball game, theater, or even to Las Vegas. Who schedules them, orders the food, and tidies up afterward? Social capital also counts. What if C-suite executives valued caring for co-workers as much as clients?

Bottom-up 8

Bottom-up Attrition Absenteeism Social Capital 8

Harvard Business Review

SEPTEMBER 10, 2012

Big Data is working hard to get into the minds of customers and uncover accurate information about how the customer really feels, thinks and responds to products, services, advertising and brands. The most forward thinking companies are adopting some form of Customer Lifetime Value (CLV) to assess the value of customers to their bottom lines.

Goal 8

Goal Webinar Social Capital Bottom-up 8