Harvard Business Review

JANUARY 19, 2015

For example, the power company Tenaga Nasional could send a leader with strong operating capabilities to work for several years at Malaysia Airlines, acquiring skills in turning around a troubled business. Historically, Shell’s top leaders spent their careers at the company. Talent management Leadership Developing employees'

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Harvard Business Review

JUNE 21, 2013

Instead, the decision to fire (or hire or promote) someone is based on group consensus. Most managers assume that customers love getting gifts, especially in front of other people. In fact, a survey of retail managers suggests that a majority think customers are happier getting preferential treatment in public than in private.

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Harvard Business Review

OCTOBER 13, 2017

Company founders would seem to be a natural fit for change management programs. From airlines to autos, and from TVs to taxis, individual entrepreneurs have upended one industry after another. Without these, I believe change management is impossible. Max Oppenheim/Getty Images. The answer is, they can’t.

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