Eric Jacobson

JANUARY 27, 2024

He began his career at age 23 when he founded Amerex Oil Associates, followed by Hamilton Resources, both privately held. Jacobs has founded seven billion-dollar or multibillion-dollar businesses, completed approximately 500 M&A transactions, and raised 30 billion dollars of debt and equity capital, including three IPOs.

Entrepreneur 73

Entrepreneur Leadership Self-aware IPO 73

Coaching Tip

OCTOBER 28, 2015

This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong. One approach has been to empower any member of the surgical team to call a halt to the operation so the team can reassess how the procedure has been handled and to point out deficiencies.

Health Care 70

Health Care Management Airlines Long-term 70

The Practical Leader

AUGUST 16, 2023

Some managers will complain about a declining work ethic. When we look at 360 assessments or engagement surveys, it’s clear that a more accurate response to these managers is; nobody wants to work for you. Brand management is an inside job. External brand management is multiplied or minimized by workplace culture.

Energy 52

Energy Crisis Absenteeism Leadership 52

Lead from Within

JUNE 9, 2018

He says, “Had I pursued my education long enough to learn all the conventional dos and don’ts of starting a business, I often wonder how different my life and career might have been.” But Branson has made a career of taking risks and daring to enter uncharted seas.

Succession 131

Succession Learning-by-Doing Airlines Career 131

Women on Business

JANUARY 11, 2011

Don’t you wish you had a GPS for your life and career? Wouldn’t it be great to simply plug in your dreams or goals for your life and career and have someone tell you in a very confident assuring voice how to get there? A “GPS Buddy ” could make a huge difference in how well you navigate in 2011 toward your life and career goals.

Press Release 160

Press Release Succession Discount PR 160

Lead on Purpose

NOVEMBER 10, 2012

Kevin Panozza started a SalesForce in Australia out of the ashes of a failed airline he used to work for. Schools worldwide offer various forms of Master’s programs designed for career professionals who want to enhance their abilities. Sarah Rawson is a freelance writer and is also studying for her MS in Strategic Management.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Strategy Driven

OCTOBER 3, 2018

Sometimes, issues with business trips are completely out of our control, but knowing how to react and respond to them will go a long way to minimizing their impact on you and your career. Here are the best ways to cope with the most unexpected of issues. World-Changing Events.

Travel 63

Travel Insurance Airlines Bond 63

Persuasive Powerhouse

AUGUST 29, 2010

Set an example for self-care and managing priorities. It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves.

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. History, philosophy, sociology, or any liberal arts degree will not prevent me from pursuing a career in business. Even though they don’t directly align with my career aspirations, they will not take me out of the game.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. We also conduct what we call a career motivation interview to determine if the candidate really understands the job he or she is applying for and if it is aligned with his or her career goals. It takes a careful mix of mission, management, and culture.

Airlines 8

Airlines Review Engineering Career 8

Modern Servant Leader

FEBRUARY 17, 2016

Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

The Idolbuster

DECEMBER 13, 2012

The last post ended with the no layoff policy at Southwest Airlines. I’ve been through multiple layoffs in my career, although only once was I let go. (As Giorgi worked for the same company eighteen years after college, ten as a laboratory technician, and then eight in product management. Chapter 8: Build Your Community.

Airlines 36

Airlines Politics Policies Career 36

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. with Phil Gerbyshak Management Craft Nicholas Bate NOOP.NL Don’t Kill It!

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Strategy Driven

JUNE 19, 2014

We sent out a survey (which we still do today) to ask our employees about the cleanliness, the temperature in the building, the security, the lighting, the management, the pay, the incentives, the likelihood that they’d leave if another company offered them more money, all-in-all we had about twenty five questions.

Call Center 90

Call Center Incentives Library Document 90

Modern Servant Leader

OCTOBER 9, 2012

David is a retired Navy Officer whose last job was managing and supervising Custodians and Security Monitors in the Custodial Services division of the Mukilteo School District in Everett, Washington. What has been your greatest challenge in convincing others of the benefits of servant leadership? Introduction.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Harvard Business Review

NOVEMBER 5, 2015

I love my career in competitive strategy, research, and teaching. As a child I felt no particular interest in pharmaceuticals, telecommunications, computers, oil and gas, health and beauty aids, medical devices, airlines, or shipbuilding, all of which I’ve simulated or war-gamed. It engages my mind.

Career 8

Career Seminar Self-aware Telecommunications 8

QAspire

DECEMBER 24, 2009

I also included this example in a leadership training I delivered to a group of middle managers in my organization. November 2009: What NOT to do in Customer Service 7 My ‘not-so-decent’ experience with an airline prompted this article, which enlists 7 things businesses should never do when dealing with customers. Don’t Kill It!

Blog 84

Blog Constraint Quality Directory 84

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. That was what management told us to do. It’s a new turn in what has been a PR disaster for the company.

Airlines 10

Airlines Company Crisis Management Video 10

Steve Farber

AUGUST 23, 2016

The airline was having enough trouble negotiating their pilot contracts let alone getting cooperation from the supreme powers that be, so I bugged out to wander the concourse and pump a little blood into my travel weary brain cells. Janice and I were old friends, and I had recently helped her out of a sticky career jam.

Real Estate 40

Real Estate Travel Conference Airlines 40

LDRLB

MAY 26, 2014

That’s what happened, remember, in the airline industry. It was a crash deregulation in the late ‘70s, and you had this crazy … All the airlines, suddenly everybody became a national airline. You had this huge boom and then this terrible bust and all these airlines that had been around for decades disappeared.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Deming Institute

JANUARY 19, 2017

Some are little (pass the time while waiting in line); some are big (find a more fulfilling career). Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). We all have many jobs to be done in our lives.

Deming 28

Deming Christensen System Innovation 28

You're Not the Boss of Me

DECEMBER 12, 2010

For instance, Southwest airlines’ over-arching purpose is stated as: “To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.&# This simple statement lets everyone know why Southwest Airlines is in business and whom it is there, ultimately, to serve.

Environment 42

Environment Servant Leader Leadership Airlines 42

Roundtable Talk

MARCH 18, 2010

Durfy’s replacement, Gregg Sartesky, is a 50 something exec who’s grown up in the high grind airline industry. The “personal issues&# reason is a much more slippery one and has me wondering if we are seeing what happens when a GenX mindset leader steps into an organization with a value-set grounded in boomer mentality.

CEO 31

CEO Leadership Industry Blog 31

Harvard Business Review

MAY 19, 2015

His letter announced a compensation restructuring, which accompanied a dismantling of hierarchy and the introduction of self-managed, self-organizing teams throughout the company. ” He would later call this the most important insight of his career. Two years in, Stayer fired three top managers because they kept deferring to him.

Management 8

Management Long-term System Delegation 8

Women on Business

JANUARY 24, 2011

For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management. Many career-enhancing activities can develop from carefully chosen volunteer-based projects. Exhaust resources that don’t cost first and at least come up to “Dummy&# level on each initiative that you manage.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

JUNE 4, 2013

A common dilemma for many people is how they manage all of the competing demands in work and life and avoid letting any negative effects of work spill over into their personal lives. However, some people appear to manage career success and a positive private life with ease. Here are a few pointers: 1. Maintain control.

Long-term 15

Long-term Ryan Stress CEO 15

Harvard Business Review

JULY 20, 2016

Investing in training and development, providing career opportunities, paying good wages and benefits, designing jobs to promote teamwork, and engaging employees to find ways to improve operations and customer service all are part of what’s called a high road business and good jobs strategy.

Long-term 8

Long-term Airlines Health Care Short-term 8

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 14

Airlines Report Guidelines Discount 14

Harvard Business Review

MAY 16, 2011

How you managed people there will not work here. Having led and managed people in eight countries across three continents, I have found the exact opposite to be true. Years later, he bought a financially ailing airline and transformed it into Asia's most profitable and fastest-growing low-cost operator. Europe and Asia.

Airlines 14

Airlines Mentor Environment Case Study 14

Harvard Business Review

SEPTEMBER 29, 2014

Ask them if they apply much else from else from economics in their actual business careers, and you’re likely to hear “not much.”. Walker’s innovation was to bind travelers to pay the prices they bid if the airlines and hoteliers on Priceline accepted the offers. Here a few notable examples. What’s the larger point to be made here?

Strategy 12

Strategy Black-Scholes Airlines Price 12

CO2

JUNE 29, 2010

In addition, because of the successive generations entering the workforce, rising education levels, globalization, the flattening of organizations, and an increased willingness to change careers and companies, employees have come to understand they can add more value doing meaningful work.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

NOVEMBER 25, 2015

So most executives manage it according to their intuition. It takes a careful mix of mission, management, and culture. We found that the companies most famous for their cultures — from Southwest Airlines to Trader Joe’s — maximize the good motives , while minimizing the bad ones. Insight Center.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Frank Sonnenberg Online

JUNE 21, 2021

The truth is that many change-management efforts fail simply because the vital human component is underappreciated, when in fact it is at the heart of change. The enemy is poor management of change.” The enemy is poor management of change. As Dr. Rodger Dean Duncan says, “Change is not the enemy. Change is not the enemy.

Hotels 125

Hotels Stress Resistance Restructuring 125

Harvard Business Review

SEPTEMBER 4, 2014

Take the airline control system—the outcomes it delivers vary tremendously by weather, equipment availability, time of day, and so on. Such a relationship might never have been spotted absent the connected database, as the budget for Parks and the budget for lawsuits are managed as separate and unrelated resources.

Budgeting 10

Budgeting Information Technology System Library 10

Harvard Business Review

JULY 5, 2016

For example, if you run an educational software provider, you might think about your educational value chain as including Discovery and Enrollment, Financial Aid and Payment, Teaching & Learning, Academic & Career Advising, and Alumni Services. The competency needs more than just people; it needs to be managed, and integrated.

Due Diligence 8

Due Diligence Software Construction Technology 8