Eric Jacobson

JANUARY 27, 2024

He began his career at age 23 when he founded Amerex Oil Associates, followed by Hamilton Resources, both privately held. Jacobs has founded seven billion-dollar or multibillion-dollar businesses, completed approximately 500 M&A transactions, and raised 30 billion dollars of debt and equity capital, including three IPOs.

Entrepreneur 73

Entrepreneur Leadership Self-aware IPO 73

HR Digest

DECEMBER 26, 2019

Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber passionately believes in the Employee First philosophy of Southwest Airlines that has made it one of the leading airlines of the United States. Peter Fasolo, Ph.D.,

Mayo 98

Mayo Human Resources Airlines Agility 98

Great Leadership By Dan

OCTOBER 15, 2015

On the first point, people need look no further than restaurants and airlines. Southwest Airlines is a great example; flight attendants and pilots joke all the time. Contrast this with virtually all other American airlines, whose people sport grim looks and often act irritably with customers. Which airlines perform the best?

Airlines 120

Airlines Human Resources Mayo Politics 120

Rich Gee Group

AUGUST 26, 2014

In the past, when I worked years ago in Marketing, we used to comment on how upper management would get their direction — we called it “Management by Airline Magazine” If a CEO or President saw an interesting article on one of their flights, they would always barge into my office and exclaim, “Why aren’t we doing this?

Objective 232

Objective How To Airlines Tips 232

Terry Starbucker

APRIL 17, 2014

One such challenge came up earlier this week over at US Airways (now part of American Airlines), when a company Tweet went way off the rails. I have been in those positions in my career, asking that same question after a big mistake: To Fire Or Not To Fire? Every business makes mistakes, but then there are MISTAKES. I mean, WAY off.

Leadership 275

Leadership Airlines Company Career 275

Strategy Driven

JULY 20, 2023

Choudhrie’s entrepreneurial spirit also led him to invest heavily in Air Deccan, which eventually became India’s major budget airline within five years. The Life-Saving Transplant While Sudhir Choudhrie achieved remarkable success in his career, his health battles persisted.

Tourism 112

Tourism Education Library Airlines 112

Modern Servant Leader

NOVEMBER 8, 2012

You think Servant Leadership doesn’t work “in the real world” I guess organizations practicing servant leadership like Southwest Airlines, Vanguard, REI, U.S. The alternative of selfish focus on individual careers is all-too-well documented in failures. Cellular, Starbucks, Zappos, the U.S. No, I’m not naive.

Reis 198

Reis Airlines Education Long-term 198

Lead from Within

JUNE 9, 2018

He says, “Had I pursued my education long enough to learn all the conventional dos and don’ts of starting a business, I often wonder how different my life and career might have been.” But Branson has made a career of taking risks and daring to enter uncharted seas.

Succession 135

Succession Learning-by-Doing Airlines Career 135

Lead Change Blog

MAY 27, 2016

Harper’s enthusiasm for his work leaves each one of us with a similar challenge in our careers, namely: MAKE WORK FUN AGAIN. Life is too short, and our working careers are even shorter. So if he chooses to approach his job as fun, why shouldn’t he encourage others in his sport to do the same? Can smiling and fun be a core value?

Sports 170

Sports Airlines Wilde Environment 170

HR Digest

NOVEMBER 19, 2019

Earlier, the options were limited; one became an airline employee like an air steward, hostess or pilot; or you worked your way through your travels mostly waitressing, nannying, fruit picking, etc. You can also bargain with airlines, hotels, unique destinations, restaurants, etc.

Travel 66

Travel Airlines Hotels Diversity 66

Women on Business

JANUARY 11, 2011

Don’t you wish you had a GPS for your life and career? Wouldn’t it be great to simply plug in your dreams or goals for your life and career and have someone tell you in a very confident assuring voice how to get there? A “GPS Buddy ” could make a huge difference in how well you navigate in 2011 toward your life and career goals.

Press Release 160

Press Release Succession Discount PR 160

Skip Prichard

OCTOBER 12, 2020

It sounds fluffy but self-care is like putting on the airline mask. You work with leaders in very different businesses; your career has given you a unique perspective; you’ve seen leaders on top, and those struggling. I’ve also been really consistent about taking care of myself with a monthly massage, facial, mani/pedi.

Open-book 143

Open-book Self-aware Books Airlines 143

The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. Once I found my life work and pursued career choices that really turned me on, my health miraculously improved. So, I was sick a lot and stayed home.

Energy 52

Energy Crisis Absenteeism Leadership 52

Strategy Driven

OCTOBER 3, 2018

Sometimes, issues with business trips are completely out of our control, but knowing how to react and respond to them will go a long way to minimizing their impact on you and your career. Here are the best ways to cope with the most unexpected of issues. World-Changing Events.

Travel 63

Travel Insurance Airlines Bond 63

Lead on Purpose

NOVEMBER 10, 2012

Kevin Panozza started a SalesForce in Australia out of the ashes of a failed airline he used to work for. Schools worldwide offer various forms of Master’s programs designed for career professionals who want to enhance their abilities. Leaders that Change the Game.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. History, philosophy, sociology, or any liberal arts degree will not prevent me from pursuing a career in business. Even though they don’t directly align with my career aspirations, they will not take me out of the game.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. History, philosophy, sociology, or any liberal arts degree will not prevent me from pursuing a career in business. Even though they don’t directly align with my career aspirations, they will not take me out of the game.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. We also conduct what we call a career motivation interview to determine if the candidate really understands the job he or she is applying for and if it is aligned with his or her career goals. Insight Center. How to Be a Company That Employees Love.

Airlines 8

Airlines Review Engineering Career 8

Persuasive Powerhouse

AUGUST 29, 2010

It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves. Please stop by again!

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. He was down the road in a new career a couple years later. And Kelleher would say, “not on my airline. I’ve seen it my whole career.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. He was down the road in a new career a couple years later. And Kelleher would say, “not on my airline. I’ve seen it my whole career.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Coaching Tip

OCTOBER 28, 2015

This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong. One approach has been to empower any member of the surgical team to call a halt to the operation so the team can reassess how the procedure has been handled and to point out deficiencies.

Health Care 70

Health Care Management Airlines Long-term 70

First Friday Book Synopsis

OCTOBER 7, 2016

He began his career at the San Antonio (TX) Light and also worked at the Dallas Morning News and the Florida Times-Union in Jacksonville before going… Read More Don Yaeger on “Great Teams”: Part 1 of an interview by Bob Morris.

Sports 110

Sports Team Career Books 110

The Horizons Tracker

JULY 21, 2020

They suggest a reduction in business travel of up to 25% is possible, with this having a significant impact on airline revenues. The ability to work remotely might also have a significant impact on commuter time traffic, and subsequently air pollution in cities, with a reduction in headcount in offices also having an environmental impact.

Long-term 94

Long-term Travel Airlines Technology 94

My Own Coach

AUGUST 1, 2011

Over the time of my career, I have studied a number of successful organisations, known for customer service excellence. Brands such as Apple, Virgin, Starbucks and Southwest Airlines all have a common thread - a clear purpose, a strong leader and powerful stories.

Storytelling 44

Storytelling Skills Gordon Godin 44

The Idolbuster

DECEMBER 13, 2012

The last post ended with the no layoff policy at Southwest Airlines. I’ve been through multiple layoffs in my career, although only once was I let go. (As Chapter 8: Build Your Community. For the vast majority of companies however, layoffs are a reality. As I’ve written previously , I was thrilled when it happened.)

Airlines 36

Airlines Politics Policies Career 36

Modern Servant Leader

OCTOBER 9, 2012

On a recent flight on Southwest Airlines, I read in their magazine an article by the current CEO of Southwest, who stated they make it a practice of hiring people with a “Servants Heart.” While this seemed easy among those who knew me, at conferences it seemed more challenging.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Harvard Business Review

NOVEMBER 5, 2015

I love my career in competitive strategy, research, and teaching. As a child I felt no particular interest in pharmaceuticals, telecommunications, computers, oil and gas, health and beauty aids, medical devices, airlines, or shipbuilding, all of which I’ve simulated or war-gamed. It engages my mind.

Career 8

Career Seminar Self-aware Telecommunications 8

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. Aviation is a customer service business more than anything else.

Travel 84

Travel Airlines Learning-by-Doing Quality 84

The Recovering Engineer

MAY 31, 2010

Navy, got married, and began my civilian career. As we waited, I saw several people get really agitated with Delta Airlines. A lot has happened in those twenty-one years. I have moved from South Carolina to New Jersey to Michigan and to Indiana. But, was it really that big of a deal? days to spend 3 days at home never got angry.

Emotional Intelligence 102

Emotional Intelligence Engineering Self-aware FAQ 102

Harvard Business Review

NOVEMBER 21, 2023

Can Delta create more “family-sustaining” careers for Black talent?

Career 18

Career Airlines Industry Diversity 18

Strategy Driven

JUNE 19, 2014

Craig’s expertise in maximizing the sales process – and Listen Up Español’s impressive track record of higher conversion rates and higher average order value than any other Spanish language call center – was achieved from the ground up, having started his professional career in door-to-door sales and rising through the ranks in many call centers.

Call Center 97

Call Center Incentives Library Document 97

LDRLB

MAY 26, 2014

That’s what happened, remember, in the airline industry. It was a crash deregulation in the late ‘70s, and you had this crazy … All the airlines, suddenly everybody became a national airline. You had this huge boom and then this terrible bust and all these airlines that had been around for decades disappeared.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. But it was already too late – what wasn’t working for United was working for his career.

Airlines 10

Airlines Company Crisis Management Video 10

Harvard Business Review

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Chris Brady

JANUARY 19, 2011

My first airline flight didn't occur until age 19 when I went to pick up a car in Oklahoma. Mostly, however, I stayed close to home in the good old Flint area. Then it all changed. I spent some time in Texas as a student, then attended grad school in Pittsburgh, then went to finish my Master's degree in Toyohashi, Japan.

Travel 115

Travel Education Open-book Letter 115

QAspire

DECEMBER 24, 2009

November 2009: What NOT to do in Customer Service 7 My ‘not-so-decent’ experience with an airline prompted this article, which enlists 7 things businesses should never do when dealing with customers. The idea is to think about what our work does to us. Busyness is certainly not equal to progress.

Blog 84

Blog Constraint Quality Directory 84