Modern Servant Leader

NOVEMBER 8, 2012

Dear Opponent of Servant Leadership , No, I’m not naive. You think Servant Leadership doesn’t work “in the real world” I guess organizations practicing servant leadership like Southwest Airlines, Vanguard, REI, U.S. This, in essence, is what most leadership books boil down to. Cowardice.

Reis 198

Reis Airlines Education Long-term 198

HR Digest

DECEMBER 26, 2019

He believes that connecting with people who work with you is the crux of leadership. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. She says a career path is a journey and it is ok to make a wrong choice sometimes.

Mayo 98

Mayo Human Resources Airlines Agility 98

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Persuasive Powerhouse

AUGUST 29, 2010

Will they benefit or at least not be further deprived?” ~ Robert Greenleaf The concept of servant leadership can often seem the antithesis to many organizational cultures, where top-down, command and control are the norm. Posted in Uncategorized 10 Responses to “When Servant Leadership Goes Awry&# Kevin W. Please stop by again!

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Great Leadership By Dan

OCTOBER 15, 2015

On the first point, people need look no further than restaurants and airlines. Southwest Airlines is a great example; flight attendants and pilots joke all the time. Contrast this with virtually all other American airlines, whose people sport grim looks and often act irritably with customers. Which airlines perform the best?

Airlines 120

Airlines Human Resources Mayo Politics 120

Lead from Within

JUNE 9, 2018

He says, “Had I pursued my education long enough to learn all the conventional dos and don’ts of starting a business, I often wonder how different my life and career might have been.” But Branson has made a career of taking risks and daring to enter uncharted seas. THE LEADERSHIP GAP.

Succession 135

Succession Learning-by-Doing Airlines Career 135

Modern Servant Leader

OCTOBER 9, 2012

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. He kindly obliged, below… Servant Leadership Questions and Answers.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Lead Change Blog

MAY 27, 2016

Harper’s enthusiasm for his work leaves each one of us with a similar challenge in our careers, namely: MAKE WORK FUN AGAIN. A survey of leadership and workplace articles today will inevitably find people encouraging each other to find their passion in their work. Life is too short, and our working careers are even shorter.

Sports 170

Sports Airlines Wilde Environment 170

Skip Prichard

OCTOBER 12, 2020

It sounds fluffy but self-care is like putting on the airline mask. You work with leaders in very different businesses; your career has given you a unique perspective; you’ve seen leaders on top, and those struggling. Leadership Tip: Know your leadership style and the circumstances where you are at your best.

Open-book 144

Open-book Self-aware Books Airlines 144

Women on Business

JANUARY 11, 2011

Don’t you wish you had a GPS for your life and career? Wouldn’t it be great to simply plug in your dreams or goals for your life and career and have someone tell you in a very confident assuring voice how to get there? A “GPS Buddy ” could make a huge difference in how well you navigate in 2011 toward your life and career goals.

Press Release 160

Press Release Succession Discount PR 160

My Own Coach

AUGUST 1, 2011

I was discussing leadership and the power of stories with a good friend and colleague last week. Over the time of my career, I have studied a number of successful organisations, known for customer service excellence. story telling stories story leadership leadership coaching'

Storytelling 44

Storytelling Skills Gordon Godin 44

Coaching Tip

OCTOBER 28, 2015

This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong. Unfortunately, there are too many healthcare organizations where both the board and key leadership are risk averse. Employees have to maintain a "can-do" attitude.

Health Care 70

Health Care Management Airlines Long-term 70

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. History, philosophy, sociology, or any liberal arts degree will not prevent me from pursuing a career in business. Even though they don’t directly align with my career aspirations, they will not take me out of the game.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. History, philosophy, sociology, or any liberal arts degree will not prevent me from pursuing a career in business. Even though they don’t directly align with my career aspirations, they will not take me out of the game.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. We also conduct what we call a career motivation interview to determine if the candidate really understands the job he or she is applying for and if it is aligned with his or her career goals. Insight Center. How to Be a Company That Employees Love.

Airlines 8

Airlines Review Engineering Career 8

You're Not the Boss of Me

DECEMBER 12, 2010

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Taming the Inner Mule Facing the Blank Wall → December 12, 2010 · 8:24 pm ↓ Jump to Comments Servant Leadership…Creating an Environment of Service A lot is being said about the leader as “servant”. Okay then, herein may lie a problem.

Environment 42

Environment Servant Leader Leadership Airlines 42

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. Aviation is a customer service business more than anything else. Don’t Kill It!

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

The Recovering Engineer

MAY 31, 2010

Navy, got married, and began my civilian career. As we waited, I saw several people get really agitated with Delta Airlines. A lot has happened in those twenty-one years. I have moved from South Carolina to New Jersey to Michigan and to Indiana. But, was it really that big of a deal? days to spend 3 days at home never got angry.

Emotional Intelligence 102

Emotional Intelligence Engineering Self-aware FAQ 102

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

Roundtable Talk

MARCH 18, 2010

→ WestJet’s CEO step down: The first sign of the leadership apocalypse? Durfy’s replacement, Gregg Sartesky, is a 50 something exec who’s grown up in the high grind airline industry. Skip to content Home Welcome! ← Don’t believe your own hype Are you still faking it AFTER you’ve made it? Happy leading!

CEO 31

CEO Leadership Industry Blog 31

Strategy Driven

JUNE 19, 2014

Craig’s expertise in maximizing the sales process – and Listen Up Español’s impressive track record of higher conversion rates and higher average order value than any other Spanish language call center – was achieved from the ground up, having started his professional career in door-to-door sales and rising through the ranks in many call centers.

Call Center 92

Call Center Incentives Library Document 92

Chris Brady

JANUARY 19, 2011

My first airline flight didn't occur until age 19 when I went to pick up a car in Oklahoma. Mostly, however, I stayed close to home in the good old Flint area. Then it all changed. I spent some time in Texas as a student, then attended grad school in Pittsburgh, then went to finish my Master's degree in Toyohashi, Japan.

Travel 115

Travel Education Open-book Letter 115

QAspire

DECEMBER 24, 2009

March 2009: Personal Leadership - It shines in difficult times We are all leaders - but our education, upbringing and organization structures suppresses our leadership traits. This post talks about how personal leadership comes to the fore in light of difficult situations. Quality is not just conformance to requirements.

Blog 84

Blog Constraint Quality Directory 84

LDRLB

MAY 26, 2014

It’s not generally a technology problem; it’s a leadership problem. What we say is, long before Netflix showed up, long before any of these disruptives showed up, the leadership of these companies knows full well that there are technology disruptors that are on the horizon. That’s what happened, remember, in the airline industry.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Steve Farber

AUGUST 23, 2016

The airline was having enough trouble negotiating their pilot contracts let alone getting cooperation from the supreme powers that be, so I bugged out to wander the concourse and pump a little blood into my travel weary brain cells. Janice and I were old friends, and I had recently helped her out of a sticky career jam.

Real Estate 40

Real Estate Travel Conference Airlines 40

Chris Brady

JANUARY 5, 2011

Posted by: Doug Hines | January 05, 2011 at 09:53 AM The airline's learned that charging for blankets and pillows were not popular with the traveller. Posted by: Josh | January 05, 2011 at 09:06 PM Yet another michigan coach searching popular online career websites for that next job offer that can lead to yet another defeat.I

Travel 82

Travel Blog Shaw Letter 82

CO2

JUNE 29, 2010

We believe the strength of any team is in the followers and there can be no leaders without followers, but the vast majority of research to date has focused on the leadership side of this equation. It is worth keeping in mind that some jobs have clear leadership requirements; virtually all jobs have followership requirements.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Align with similar initiatives.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

MAY 16, 2011

Thus, great leadership looks the same wherever you are. Years later, he bought a financially ailing airline and transformed it into Asia's most profitable and fastest-growing low-cost operator. He also focused on career development opportunities. No matter where I am, my leadership style never changes.

Airlines 15

Airlines Mentor Environment Case Study 15

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 15

Airlines Report Guidelines Discount 15

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. For the young, these change-the-world efforts will ensure a better future and maybe enhance resumes; for those in their post-career days, social ventures are the focus of their next life stage and the legacy they want to create.

Health Care 15

Health Care Merchandising Incubator Airlines 15

Deming Institute

JANUARY 19, 2017

Some are little (pass the time while waiting in line); some are big (find a more fulfilling career). Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). We all have many jobs to be done in our lives.

Deming 28

Deming Christensen System Innovation 28

Frank Sonnenberg Online

JUNE 21, 2021

This post is an excerpt from his excellent, internationally bestselling book CHANGE-friendly LEADERSHIP. Change-friendly is also about leadership. Not leadership by title and certainly not leadership by command or control. Effective leadership is a challenge under the best of circumstances. Counterfeit Leadership.

Hotels 125

Hotels Stress Resistance Restructuring 125

You're Not the Boss of Me

MAY 11, 2009

→ May 12, 2009 · 12:55 am ↓ Jump to Comments Taking Charge: When Not to Delegate In leadership, one of the things we are always being reminded of is the importance of delegation, and with good reason. Let’s face it, everyone likes to be popular but leadership is not about popularity. What comes to mind for you?

Delegation 40

Delegation Crisis Blog McCarthy 40

Harvard Business Review

JANUARY 19, 2015

For example, the power company Tenaga Nasional could send a leader with strong operating capabilities to work for several years at Malaysia Airlines, acquiring skills in turning around a troubled business. Historically, Shell’s top leaders spent their careers at the company. Talent management Leadership Developing employees'

CFO 8

CFO Leadership Development Telecommunications Cost 8