The Recovering Engineer

MAY 10, 2010

When you find yourself communicating with a person who is outgoing and task-oriented (primary Dominant behavioral style), remember these key communication tips: Get to the point quickly — offer the results or conclusions and then your data or analysis. Give them options — they want the opportunity to choose. Get updates in an RSS reader.

Tips 277

Tips Engineering FAQ Emotional Intelligence 277

The Recovering Engineer

JULY 29, 2010

The decision was to do a “cost-benefit analysis&# of our new situation. do your “cost-benefit analysis&# and choose one of these options: Take It Accept the change with all of its good and bad components, and realize that it is your choice to stay. Did it offer us more positive or more negative? Here’s the thought.

Cost-Benefit Analysis 114

Cost-Benefit Analysis Workshop Engineering FAQ 114

Harvard Business Review

SEPTEMBER 11, 2017

Start sending automated alerts to customer success managers when customer behavior indicates churn potential or upsell opportunity, automate your implementation workflow, maybe even build a chatbot to start helping you answer some FAQs. Don’t fall prey to analysis paralysis. What not to do. Don’t delay. It’s rough.

Metrics 13

Metrics Engineering Efficiency Learning-by-Doing 13