article thumbnail

How to Start Your Own Online Business?

Strategy Driven

Before you dive into the market, get a detailed analysis of the present market trends. For an eCommerce business , it is best to choose Shopify, for content management WordPress. FAQs are essential for a better understanding of your brand and services. Focuses user experience. Agile networking. Smooth functionalities.

How To 50
article thumbnail

Scaling Customer Service as Your Startup Grows

Harvard Business Review

Set up a simple workflow to manage customer requests. This won’t be a “Chief Customer Officer” or a “Customer Success Manager.” The expanded focus on the customer requires a different type of leader who can manage both the existing team, and build your customer success function. What to do.

Metrics 13