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Everyone can improve their coaching, exactly what form "improve coaching" takes could vary for every individual: be more encouraging, be more challenging, focus on building an understanding of the organization as a system, spend more time coaching - less time reading and writing reports, etc.

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Most companies have leaders with the strong operational skills needed to maintain the status quo. These principles represent a combination of organizational systems and individual capabilities — the hardware and software of transformation. The following is a guest piece by Jessica Leitch, David Lancefield, and Mark Dawson.

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