Harvard Business Review

FEBRUARY 9, 2011

It may seem counterintuitive, but smart companies need to routinely rid themselves of less profitable customers, the same way an asset manager or rebalances an investment portfolio or a Major League Baseball general manager trades a declining player. We call these people Cost Center Consumers, and they come in two flavors.

P&L 14

P&L Supply Chain Retail Price 14

Harvard Business Review

FEBRUARY 8, 2018

Theories and practices of management often spring from the opportunities created by new technologies. Client-server technology begat enterprise resource planning systems, and the consequent system-wide visibility that was required for what we call business process management (BPM). ” What else needs to change?

Management 9

Management Software BPM Technology 9

Harvard Business Review

DECEMBER 18, 2012

And on the resource constraint front, Jeremy Grantham , co-founder of the asset management firm GMO ($100 billion invested), continued his relentless numbers-based assault on the fallacy of infinite resources. Keeping the apparel theme, um, running, check out Nike's new shoe with FlyKnit technology.

Supply Chain 8

Supply Chain Constraint P&L Energy 8