Lead Change Blog

FEBRUARY 17, 2016

The last thirty years of business history have been characterized by giant leaps in quality. We learned the quality lessons of Edward Deming, Joseph Juran, and Phil Crosby as well as the lean thinking lessons of James Womack. Customers today assume what they buy will be laced in high quality. The benefits were significant.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

Strategy Driven

SEPTEMBER 19, 2011

Whether it was branded the Deming Method or Six Sigma or a host of other models, ‘continuous improvement processes’ found their way into organizations large and small and have made a major contribution to improving quality worldwide. In that type of culture, continuous improvement is just that – continuous.

Six Sigma 57

Six Sigma Learning-by-Doing Training Tools 57

Harvard Business Review

APRIL 29, 2011

If you are unsure about your ability to do something — speak in front of large audience, negotiate with a tough customer — start by trying out the skills in a safe setting. Practice can be very useful, and is highly recommended because in addition to building confidence, it also tends to improve quality.

Six Sigma 17

Six Sigma How To Case Study Learning-by-Doing 17

Harvard Business Review

MAY 30, 2012

Rather, an immensely talented group of street performers set out to define a whole new category of live entertainment, a creative leap that made perfect sense to the artists who dreamed it up, but made no sense to circus veterans or to audiences who had never seen such shows before.

Innovation 17

Innovation Airlines Six Sigma Lean Production 17