10 Elements of an Outstanding Customer Service Culture
Skip Prichard
JANUARY 14, 2020
As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Again: This wasn’t Southwest’s public relations team trying to curry favor, but rather a flight attendant promoting her own company on her own initiative, and at her own expense.
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