Remove B2B Remove Competitive Advantage Remove Human Resources Remove Innovation
article thumbnail

The Essence of Strategy (Part 2) | In the CEO Afterlife

In the CEO Afterlife

by John • October 30, 2011 • Human Resources , Leadership , Marketing , Strategy • 4 Comments. Here’s how the Fortis B2B team define themselves: Natural gas is our business. At Fortis we help businesses use natural gas more efficiently, save energy and seek innovative energy solutions to save money.

Strategy 234
article thumbnail

Confidence, Respect, Trust and Professionalism #cipd12

Rapid BI

They need to innovate , they need to meet the changing expectations of customers. To do this front line employees need to be trusted with the resources required. Managers and leaders need to realise that the data they can get from front line staff and customers can be a real competitive advantage.

B2B 49