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Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business Review

The first, Lloyds Banking Group, the largest retail and commercial bank in the UK, is currently deploying enterprise-wide RPA rollout as part of its end-to-end $4.1 Gerald Pullen, head of continuous improvement & RPA at the bank, has been tasked with improving the end-to-end process, using RPA as a key enabler for change.

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The Key to Change Is Middle Management

Harvard Business Review

I studied large-scale change and innovation efforts in 56 randomly selected companies in the high-tech, retail, pharmaceutical, banking, automotive, insurance, energy, non-profit, and health care industries. Many change leaders use Six Sigma , Kaizen , and Lean for continuous improvement. Implementing the change.