Harvard Business Review

DECEMBER 7, 2017

Many retailers (even banks) incorporate cafés to engage the senses and encourage consumers to linger, such as Restoration Hardware’s new 70,000-square-foot place in Chicago, which features a courtyard café, an espresso bar, and a wine room. Recreational Equipment Inc.

Merchandising 14

Merchandising Retail Reis Discount 14

Harvard Business Review

JUNE 23, 2014

Backcountry.com and Zappos, for example, are excellent online retailers, but they haven’t displaced REI or the local shoe store, because people value that hands-on expertise. In that time, it’s grown from less than 70 branches to nearly 400, becoming the largest regional bank in the Western US.

Retail 11

Retail Reis Price Banking 11

Harvard Business Review

SEPTEMBER 12, 2012

Companies like REI, Kickstarter, Kiva, Twitter, Starbucks — they get it. But too many major companies — Bank of America, Sports Authority, United Airlines, Best Buy, and Walmart to name just a few — that need to get it, don't. The companies thriving today are operating by a new set of rules — Social Era rules.

Strategy 21

Strategy Disaggregation Reis eBook 21