Harvard Business Review
MAY 10, 2011
Manufacturing problems at three different plants forced the company to recall more than 50 products, including over the counter drugs including Tylenol, Motrin, Rolaids and Benadryl, which led to a Congressional probe. Until lately, that is. Over the past few years, J&J has increasingly found itself in a world of hurt.
Harvard Business Review
MAY 8, 2013
Henry Beyer walked up to a Mini Cooper in the city parking lot across the street from his office in downtown Houston. Telling customers that your product lets them change their identity by the hour." He waved his brand-new VillageCar card near the door handle and got in. "It He laughed; Henry grimaced. Henry said grudgingly.
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