Lead Change Blog

MARCH 1, 2018

For instance, if you hire a call center and have received several customers commenting on their great interaction with a certain representative, let her manager know. Now, you don’t have to do this every time; but even just one video chat can establish a bond with a remote worker and yourself. Job Security.

Team 216

Team Conference Outsourcing Bond 216

Harvard Business Review

NOVEMBER 24, 2016

The mix of stocks, bonds, and alternative investments is generally the same as this time last year, but you are holding slightly more cash than you expected to be holding at this point in the year. Inventory management at the grocery store. Call center coaching. Big companies often have big call centers.

Call Center 8

Call Center Supply Chain Committee Analysis 8

Harvard Business Review

JUNE 20, 2014

Make the CMO the “bonding agent” that connects the organization. When making a purchase decision, customers use an average of six different channels, which are often managed by different parts of the organization. Done well, however, a marketing blueprint details how marketing will deliver against the company’s business goals.

CEO 8

CEO Marketing Hotels Long-term 8