How Our Hotel Used Data to Make Our Laundry Service Glamorous
Harvard Business Review
MARCH 1, 2017
And yet, within the hotel, the team found that our employees saw the laundry service as removed from our guests, physically and psychologically, and as a less-than-desirable career path. The team designed a PR and social media campaign around her, raising the status and morale of the laundry staff. Budget also went to education.
8 
Let's personalize your content