Harvard Business Review

OCTOBER 3, 2012

A Facebook picture of an old friend's kids on the same beaches where we grew up can be enough to spark that vague unease, the feeling that our bond is made of blood and history but no longer of shared habits, context or enterprise. It also comes with a price. It is all that it takes to give up being human and become "human resources."

Globalization 22

Globalization Diversity Learning-by-Doing Price 22

Harvard Business Review

OCTOBER 3, 2012

A Facebook picture of an old friend's kids on the same beaches where we grew up can be enough to spark that vague unease, the feeling that our bond is made of blood and history but no longer of shared habits, context or enterprise. It also comes with a price. It is all that it takes to give up being human and become "human resources."

Globalization 21

Globalization Diversity Learning-by-Doing Price 21

Harvard Business Review

AUGUST 5, 2014

This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond. That bonding role extends to other aspects of the business as well, such as delivering on products and services.

P&L 10

P&L Banking Marketing Call Center 10