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April 2021 Leadership Development Carnival

Lead Change Blog

Liz Weber of Weber Business Services provided Your Silence Speaks Volumes: Speak and Lead Proactively. Liz writes: “ Do you find yourself reserving your input in meetings until after your team has shared or brainstormed? Your silence may be doing more harm than good. ” Find Joel on Twitter at @JoelGarfinkle.

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7 Steps to Deliver Better Customer Experiences

Harvard Business Review

A surprising thing happened during a recent brainstorming session I led for a retail client. Each of these executives offered plenty of ideas when the discussion turned to promotions, social media tactics, and marketing messages. They were happy to maintain the age-old silo between marketing and operations. I was stunned.

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CMOs and CEOs Can Work Better Together

Harvard Business Review

But she also realized that the company needed to develop greater marketing muscle to drive a commercial transformation. As she put it, “Our markets are going through dynamic change. It must be marketing. And she put marketing in charge of an organization-wide growth program. Who should lead our transformation?

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