Harvard Business Review

JULY 25, 2013

It is all well and good — and true — to say that the role and mandate of the CIO are expanding. But too many organizations are stretching their Chief Information Officers (CIO) too thin. Chief "Intelligence" Officer: Fostering business intelligence and getting the right data to the right people.

CIO 8

CIO CFO Chief Information Officer Business Intelligence 8

Harvard Business Review

DECEMBER 20, 2018

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. Front-line sales professionals and managers rarely find the majority of these capabilities useful in winning more business for the company. Broadcast this message loud and clear from the CEO and sales leadership.

CRM 10

CRM Project Succession CIO 10

Harvard Business Review

AUGUST 21, 2013

ERP systems, RFID , knowledge management, business intelligence) have washed over organizations. I believe that IT will become a more integrated operational component of delivering business results, as at ING. Google''s CIO on How to Make Your IT Department Great. Reinventing Corporate IT An HBR Insight Center.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8