Case Study: Challenge the Boss or Stand Down?
Harvard Business Review
FEBRUARY 28, 2011
We've realized a 10% CAGR over the past five years, and corporate expects this division to continue to be a growth engine. Hotels are high-touch services: Customers want a human, not a kiosk. You're thinking like a lone-gun account executive when you should be focusing on regional strategy development, teamwork, and clear communications up and down the chain of command. Career planning Conflict Current Interactive Case Study Human resources