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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 273
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Salespeople have questions. Jeffrey has answers.

Strategy Driven

How would you approach the market of sales professionals and sales management? But if you could get them to record something on their laptop immediately, like a two minute, this goes here, this goes here, and you could actually do their CRM entering for them… Oh baby! Do I need two different approaches? Gerhard, No. Go Phillies!

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Where There’s a Why, There’s a Way

Harvard Business Review

Regardless, good grades get you into college, and knowing how to work gets you into a happy life.” When you are young, or when your why is non-existent or has gone missing, which happens to most of us at some juncture in our business or career, it may be that you just need to move forward. miles as part of my training.

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What It Takes to Become a Great Product Manager

Harvard Business Review

A PM with a high EQ has strong relationships within their organization and they have a keen sense of how to navigate both internal and external hurdles to ship a great product. The best PMs know how to push hard on the right priorities, with urgency, but without conveying a sense of panic or stress. Company Fit.