Deming Institute

NOVEMBER 29, 2018

While “Standards are everything at Airbus: from cleaning up the table in the canteen after eating to operating a machine, they influence every part of the employees’ working day.” The same could be said for a quality goal of 6.3 I also continue to refine my thinking about continuous improvement, including how Toyota operates.

Six Sigma 37

Six Sigma Deming System Quality 37

Harvard Business Review

NOVEMBER 5, 2012

The keys to success: sustained executive leadership, including from the mayors themselves; specific, audacious goals; and data-informed decision making. Knowing the challenges they had in hiring a qualified workforce locally, P&G helped launch a broad effort to fix education, from cradle to career.

Six Sigma 8

Six Sigma Long-term Innovation Definition 8

Harvard Business Review

DECEMBER 22, 2016

The agency, which provides health care to approximately 9 million veterans at over 1,700 locations, had set a top-down goal to increase the percentage of veterans who were seen within 14 days of requesting an appointment. The crisis that emerged in the Phoenix VA was triggered by the pursuit of a 14-day wait time goal for all appointments.

Six Sigma 8

Six Sigma Learning-by-Doing Crisis Kotter 8