Leading Blog

MAY 18, 2018

Most important, they learned the culture of business, how big companies did or did not do a good job of serving their customers, and their customers’ continuously changing needs. When you begin everything changes. Every startup has one CEO. Building a company takes time. Business plans are for investors.

Planning 161

Planning Entrepreneur Franchising Learning-by-Doing 161

Harvard Business Review

FEBRUARY 21, 2011

It's against human nature to react favorably to the disruption of process change. Continuous improvement means continuous change, and change takes people out of their comfort zone. How have you seen people react to changes in their work? Managers are told "be hard on the process, but soft on the operators.".

Process 15

Process Bureaucracy Innovation Short-term 15

Harvard Business Review

JUNE 5, 2014

In early April, following the news of faulty ignition switches and recall of more than 6 million cars, GM CEO Mary Barra announced a “Speak Up for Safety” program. “GM “The phenomenal number of interacting parts, interacting people and continuing changes in technology mean that we will always have failures, full stop.”

Root Cause Analysis 8

Root Cause Analysis Edmondson Industry CEO 8