Harvard Business Review

JANUARY 4, 2011

It's a nod to — but a step beyond — Peter Senge's learning organization. It's built not just to learn (and then do "business") but, more deeply, to redraw the boundaries of prosperity, by doing meaningful stuff that matters the most. First, its brain wouldn't be the strategy group, but the wisdom group.

Organization 15

Organization Finance Senge Long-term 15

Harvard Business Review

JULY 21, 2017

How did he do it? See More Videos > See More Videos > An approach that often yields better results, in my experience, is helping today’s in-group members become ready and accountable for hiring and promoting people who may not look like them, but who do look like the company’s customers.

Diversity 8

Diversity CFO Globalization Video 8

Harvard Business Review

JANUARY 7, 2011

When organizations set about improving the way the way they work, the natural tendency is for them to do it within functions. Their responsibilities include: Acting as the "voice of the customer " by understanding customers' total experience with a company, from the moment they learn about it to the moment they end the relationship.

Process 15

Process Champy Competitive Advantage Hammer 15