Channel Management, Development, Leadership and Team

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Channel Management

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How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

FEBRUARY 12, 2016

Thanks to the proliferation of smartphones, brand and online-shopping websites, social media, and vehicle connectivity, businesses have a unique opportunity to use technology to revolutionize the customer experience and to incorporate the voice of the customer into product development. Give your social media team the resources they need.

Media

Media Automotive Globalization Active Listening

The Big Disconnect in Your Talent Strategy and How to Fix It

Harvard Business Review

DECEMBER 23, 2016

Their goal is to attract, engage, develop and retain employees – moving talent into, through and out of the organization. HR systems emphasize long-term relationships and high performance, with big investments in selection and development, amortized over a long career.

Strategy

Strategy Span of Control Finance How To

Leadership Digital

How GM Uses Social Media to Improve Cars and Customer Service

The Big Disconnect in Your Talent Strategy and How to Fix It

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