Terry Starbucker

MAY 22, 2016

This is another installment of excerpts from my book manuscript of “More Human: A Journey To The Heart Of Great Leadership”. This excerpt tells two very contrasting stories about a job of leadership that is never, ever, easy – having to let people go. I thought about how I had been in this situation before.

Letter 171

Letter Leadership Call Center Long-term 171

Harvard Business Review

NOVEMBER 9, 2011

COOs are relatively common in service industries such as financial services, energy, information technology and telecommunications, but in manufacturing sectors — such as automotive, chemical, and pharmaceutical companies — they are relatively rare. What do you think?

COO 12

COO Sample Telecommunications Automotive 12

Harvard Business Review

JULY 31, 2012

Consider the case of a chemicals company. Another might be made up of markets with similar operating cost structures. One telecommunications company we spoke with continually tested plays on different customer segments to determine which offers at which price points with which types of services were most successful in various markets.

B2B 14

B2B Chemicals Analysis B2C 14

Harvard Business Review

AUGUST 23, 2016

Boards of companies operating in the consumer discretionary industry have a disproportionately high representation of Democrats, while boards operating in the industrials and energy and utilities industries skew more Republican. aerospace & defense, industrial conglomerates, textiles); IT & Telecommunications (e.g.,

Politics 8

Politics Committee Telecommunications Diversity 8