Harvard Business Review

MARCH 17, 2011

A big insurance company I know of wants to design a radical new future, so they have committed significant resources to large-scale innovation. But the board and executive committee are asking the innovation team all the wrong questions — questions that will kill any innovation project.

Innovation 16

Innovation Committee Market Segmentation ROI 16

In the CEO Afterlife

FEBRUARY 4, 2013

Marketing 101 says, “Never try to be all things to all people,” but at Wall Street’s urging, zealous marketers keep trying to break that golden rule. From the very beginning, Howard Schultz understood and appreciated that a strategy is strengthened when a particular market segment is sacrificed for a greater cause.

Market Segmentation 228

Market Segmentation Brand Marketing Reputation 228

Harvard Business Review

MAY 28, 2015

Instead, according to new research from the Center for Talent Innovation (CTI), the fundamental issue is the health care industry’s failure to develop a nuanced understanding of, and commitment to, women as consumers and decision makers. Surprisingly, it’s not the cost of care.

Health Care 8

Health Care Industry First-mover Advantage Market Segmentation 8