Competitive Advantage, Development, Operations and Reis

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Competitive Advantage

Development

Operations

Reis

How to Improve the Engagement and Retention of Young Hourly Workers

Harvard Business Review

DECEMBER 6, 2017

Offer professional-development opportunities. She breaks down the operational and human resource decisions that make this possible in her HBR article and book The Good Jobs Strategy. Other low-cost retailers, from Costco to Trader Joe’s, have also shown that raising wages can create a competitive advantage.

Survey

Survey Retail How To Reis

7 Steps to Deliver Better Customer Experiences

Harvard Business Review

FEBRUARY 3, 2015

We were supposed to be coming up with ideas for improving the company’s customer experiences, but the head of operations could not think of a single new customer service idea to explore. And the development leader failed to identify any new ideas for store layout or building features. I was stunned.

Brand

Brand Reis Objective Merchandising

Leadership Digital

How to Improve the Engagement and Retention of Young Hourly Workers

7 Steps to Deliver Better Customer Experiences

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