Harvard Business Review

NOVEMBER 3, 2015

Retailers fulfill those expectations by designing and operating a truly multi-channel shopping experience—that is, one that provides multiple options for the multiple stages of shopping (research, transaction, fulfillment, and service) and executes seamlessly across them.

Retail 8

Retail Reis Price Discount 8

Harvard Business Review

DECEMBER 6, 2017

She breaks down the operational and human resource decisions that make this possible in her HBR article and book The Good Jobs Strategy. That’s why companies like UPS, Lowes, REI, and Starbucks are in high demand — they all offer some form of health insurance for part-time, hourly employees.

Survey 8

Survey Retail How To Reis 8

Harvard Business Review

FEBRUARY 3, 2015

We were supposed to be coming up with ideas for improving the company’s customer experiences, but the head of operations could not think of a single new customer service idea to explore. They were happy to maintain the age-old silo between marketing and operations. I was stunned.

Brand 8

Brand Reis Objective Merchandising 8