Harvard Business Review

NOVEMBER 3, 2015

Retailers will win this holiday season by creating advantages in other ways, among them: brand strength, distribution, service, and customer experience. All of these require year-round dedication to management and marketing, rather than once-a-year sales gimmicks.

Retail 8

Retail Reis Price Discount 8

Harvard Business Review

DECEMBER 6, 2017

They shared five key insights for employers looking to improve retention and engagement, including how to improve manager training, diversity and inclusion, and scheduling. Train frontline managers to support people and process. How can companies help their managers become more effective?

Survey 8

Survey Retail How To Reis 8

Harvard Business Review

FEBRUARY 3, 2015

We were supposed to be coming up with ideas for improving the company’s customer experiences, but the head of operations could not think of a single new customer service idea to explore. They were happy to maintain the age-old silo between marketing and operations. I was stunned. If such confusion can exist at a high-growth, $2.5

Brand 8

Brand Reis Objective Merchandising 8