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A Better Metric for the Value of a Worker Training Program

Harvard Business Review

We need to adopt something similar to a “total cost of ownership” (TCO) analysis. Now common in industry, TCO considers both direct and indirect costs over time. For example, once Generation managers realized the power of CPED, they used it to make operational improvements. And accountability drives results.

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How I Learned the Hard Way That Aging Technology Is Expensive

Harvard Business Review

Then the family's CFO, my wife, who also happens to be a CPA, demanded to know their TCO. That's because, like many CIOs, I hate buying technology that loses a significant part of its value as soon as it's delivered. I figured these computers couldn't possibly depreciate much further. First, I added the $58 acquisition price to the $58.36