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Updates from the CMI Sri Lanka Board

Chartered Management Institute

Being servant leaders as Chartered Managers In an opinion piece in the Daily FT , Ajantha Dharmasiri CMgr FCMI, president of CMI Sri Lanka , reflects on a successful year and assures that CMI Sri Lanka will continue to facilitate the processes of up-skilling, multi-skilling, and re-skilling managers. CMI members always see more.

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Why Your Employees Count as Much as Your Clients

Strategy Driven

Building a Customer Focused Environment. Managers can have a pervasive impact on the daily work environment of an employee. Empowering Employees Empowers Leaders. Great leaders like to be redundant. It builds confidence and fosters a positive environment for healthy communication. The same applies to employees.

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.