COO Hotels Servant Leader Technology 
Modern Servant Leader
DECEMBER 30, 2022
Underinvestment in Technology. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. Company COO, Andrew Watterson, explained their scheduling software could not match available crews with planes quickly enough. Invest in Technology.
Modern Servant Leader
DECEMBER 30, 2022
Underinvestment in Technology This was the main root of their problem. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. Company COO, Andrew Watterson, explained their scheduling software could not match available crews with planes quickly enough.
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