Modern Servant Leader

DECEMBER 30, 2022

Underinvestment in Technology. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. Company COO, Andrew Watterson, explained their scheduling software could not match available crews with planes quickly enough. Invest in Technology.

Airlines 188

Airlines Leadership Short-term Long-term 188

Modern Servant Leader

DECEMBER 30, 2022

Underinvestment in Technology This was the main root of their problem. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. Company COO, Andrew Watterson, explained their scheduling software could not match available crews with planes quickly enough.

Airlines 130

Airlines Leadership Short-term Long-term 130

Harvard Business Review

JANUARY 28, 2015

It is the same card he used to buy the plane ticket and book the hotel. Coordinating the infrastructure, technology, and messaging in a way that appears seamless and fluid to the customer is, to be blunt, a logistical nightmare. The CMO and COO are the natural partners for turning this around. But getting it right pays off.

COO 8

COO Planning Metrics Call Center 8

Marshall Goldsmith

FEBRUARY 8, 2018

Authority on new technology and communication. Bill began his career with Hyatt Hotels Corporation. American Hotel & Lodging Association (AH&LA) Board of Directors. Claire Diaz-Ortiz – Technology innovator and speaker. Alex Osterwalder – Co-founder Strategyzer. Faculty of Columbia Business School.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Harvard Business Review

JULY 14, 2017

Sponsored by DXC Technology. As an example, hotel chains like Marriott or Hilton create value chains that deliver rooms and related services to their customers. The business press tends to focus on “pure-play” platforms like Facebook, eBay, and PayPal. But platforms and networks can be developed in many different ways.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Strategy Driven

AUGUST 22, 2016

at a local hotel. I’ve found that just being conscious of the obvious shortcomings of the technology goes a long way. Often, the quarterly retreat is a full-day or half-day event that’s held in the city you do business in, but outside of your office walls. Typically, I will book a suite from 8:00 a.m. to 5:00 p.m.

Energy 50

Energy COO Efficiency Hotels 50