article thumbnail

The Importance of Being Purposeful | You're Not the Boss of Me

You're Not the Boss of Me

Exploring Shared Leadership → March 23, 2010 · 5:37 pm ↓ Jump to Comments The Importance of Being Purposeful When I first came to Vancouver to take up my new role as a Human Resources Consultant with a major bank, my boss and I agreed that I should go on a road trip and meet with as many corporate banking employees as possible.

Banking 43
article thumbnail

Citigroup: A Symbol of Board Resurgence?

Harvard Business Review

Are boards of directors now more than in the past focusing on their fundamental task — critically evaluating the leadership and the management of the CEO? Are they now much less hesitant to force changes at the top of the corporation due to performance on fundamentals, not just scandal or stock price variation?

article thumbnail

Rupert Murdoch, Customer Service Rep?

Harvard Business Review

Bodine suggests that combining an active CEO on Twitter as a brand ambassador with a smart customer service strategy could harness the best of both worlds. A CEO could respond directly to a customer complaint on Twitter and include the handle of a corporate account. "It

Media 8