Critical Success Factor Influence Operations Technology 
Harvard Business Review
OCTOBER 18, 2016
With this model, an investment can be defined as strategic, key operational, support, or high potential. Strategic investments are critical to future business success. Note that whether the technology used is “leading edge” is secondary. The organization currently depends on these investments for success.
Harvard Business Review
MAY 19, 2016
One of the most critical success factors we found at Coty was that it was not who was tapped as a leader or even a team’s technical skills that mattered most. Operations in a Connected World. The technologies and processes that are transforming companies. Kotter’s book Accelerate.). Insight Center.
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