Customer Loyalty Development Ethics Godin 
Lead Change Blog
APRIL 1, 2016
” Following graduate school and the military (including a tour of duty as an infantry unit commander in Viet Nam) Chip was director of management and organizational development for NCNB (now Bank of America). Getting a book endorsement from Seth Godin. ” As for advice he would give, he believes schools should teach ethics.
Michael Lee Stallard
NOVEMBER 9, 2010
Organizations that have heart and soul enrich their owners, customers and communities in both economic and non-economic ways. If I owned that jewelry store I would encourage everyone on the staff to be intentional about developing heart, soul, mind and strength. Many customers can sense this. What do I mean by heart and soul?
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