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A Board Director's Perspective on What IT Has to Get Right

Harvard Business Review

P&G''s Connect and Develop ) to increase velocity and quality of their new product introductions, the IT infrastructure support for this business process change is critical. A new component of the IT function must be developed to support this category of work: the Distributed Innovation Group (DIG). Improving Operational Efficiency.

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Uniting the Religions of Process Improvement

Harvard Business Review

Business Reengineering's high priest said core process owners, process maturity, and performance measures are what count. He also advised them to continually assess their processes against a model of process maturity — PEMM for short — which he unveiled in an HBR article.