Harvard Business Review

SEPTEMBER 14, 2017

One technology company targeted a 50:50 pay mix for salespeople in new customer acquisition (CA) roles, but a 70:30 mix for salespeople in account management (AM) roles. Franchise sales have nothing to do with salespeople. Within an industry or company, pay mix often varies across sales roles. Free sales come in two forms.

Motivation 8

Motivation Incentives Franchising Short-term 8

Harvard Business Review

JUNE 6, 2017

While advances in health care in the developed world often emphasize new technologies, in developing lower- and middle-income countries simply expanding the reach of basic primary care services is crucial to improving health. That is 6 million lives – 100 football stadiums of children – that could be saved each year.

Development 8

Development Health Care Operations Franchising 8

Harvard Business Review

DECEMBER 18, 2017

Real Madrid is one of the most recognized soccer franchises in the world. With over 500 million dedicated fans, it also happens to be one of the most innovative franchises when it comes to fan engagement. “Advances in technology have helped us reimagine fan engagement and create new business models that we never thought possible.

Sports 8

Sports Brand Content Industry 8

Harvard Business Review

NOVEMBER 19, 2015

The app was a big technology project for us. Working with an Israeli software development company, AppFront, we invested six months and more capital than we ever thought possible on it. You just have to look for and seize every opportunity to make your people feel valued and purposeful in their work. We’d made them feel valued.

Franchising 8

Franchising Loyalty Download Operations 8