Lead Change Blog
FEBRUARY 17, 2016
We got our black belts in six-sigma; words or acronyms like Kaizen, PDCA, TQM, QC and ISO became everyday parts of our work language. We learned the quality lessons of Edward Deming, Joseph Juran, and Phil Crosby as well as the lean thinking lessons of James Womack. The benefits were significant.
Harvard Business Review
MARCH 23, 2011
To show how different it is, we have special words to describe them such as " Master Black Belt ," " DMAIC ," " Kaizen ," " A3 ," and " SIPOC.". To understand the strengths and weaknesses of different process religions, develop a network of people with experience in each one. No one has looked at things quite this way.
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