The Practical Leader

MAY 1, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. This showed that roughly 85% of the time the failure is caused by the system, processes, structure, or practices of the organization. Allowing opinions, power, and politics to override hard data.

Process 52

Process System Management Root Cause Analysis 52

Harvard Business Review

NOVEMBER 1, 2018

Fortunately managers, aided by a senior data scientist engaged for a few hours a week, can introduce five powerful “tools” that will help their existing teams start to use analytics more powerfully to solve important business problems. Over time, seek to make root cause analysis your standard for all important issues.

Root Cause Analysis 12

Root Cause Analysis Team Analysis Learning-by-Doing 12

Harvard Business Review

JULY 31, 2017

Retailers combine data on demographics and weather to predict sales and develop merchandising plans. Housing market price changes can be more accurately predicted from analysis of Google searches than by a team of expert real estate forecasters. The issue is that they operate as artisans, not scientists.

Marketing 8

Marketing Root Cause Analysis Management Supply Chain 8