Lead Change Blog

FEBRUARY 17, 2016

We got our black belts in six-sigma; words or acronyms like Kaizen, PDCA, TQM, QC and ISO became everyday parts of our work language. I was about to teach the customer segment of a Six Sigma class near Palmdale, CA, for Lockheed Martin. The benefits were significant. Fun Leaders Are Light.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

The Practical Leader

JULY 11, 2011

&# This draws from The Three Rings of Perceived Value model we developed at The Achieve Group (now part of AchieveGlobal) and featured in my second book Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance.

Quality 56

Quality Six Sigma TQM Health Care 56

Harvard Business Review

MARCH 23, 2011

Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software). And "What can we do now to ensure we don't repeat the mistakes of the past?"

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14