Harvard Business Review

DECEMBER 6, 2017

They shared five key insights for employers looking to improve retention and engagement, including how to improve manager training, diversity and inclusion, and scheduling. Work toward inclusion, not just diversity. The good news is that multiple employers are already innovating in these areas. is an innovator in this area.

Survey 8

Survey Retail How To Reis 8

Harvard Business Review

FEBRUARY 3, 2015

We were supposed to be coming up with ideas for improving the company’s customer experiences, but the head of operations could not think of a single new customer service idea to explore. They were happy to maintain the age-old silo between marketing and operations. I was stunned. Customers Branding'

Brand 8

Brand Reis Objective Merchandising 8

Thin Difference

APRIL 11, 2019

Instead of operating top-down, power is distributed throughout the organization, giving individuals and teams more freedom to self-manage, while staying aligned to the organization’s purpose. More information is available at the Democracy at Work Institute and the International Co-operative Alliance. Key Elements of Holacracy.

Organization 62

Organization ESOP Cooper Reis 62