Harvard Business Review

FEBRUARY 8, 2016

Computers wouldn’t just speed up processes or automate certain tasks — they could upset nearly all business processes and allow executives to rethink operations from the ground up. Managers noted historical trends and revised processes, and engineers developed code that was then baked into computing systems.

Process 8

Process Company Market Segmentation Early Adopters 8

Harvard Business Review

APRIL 8, 2014

Customers, instead of engineers or managers, make decisions on product designs in an ongoing dialogue. But not at Valve Software , creators of video games ( Half-Life , Counter-Strike, Portal), a game engine, and online gaming platform. planning, budgeting, recruiting, and training) could be reengineered.

Software 8

Software CIO Early Adopters Project 8

Harvard Business Review

SEPTEMBER 26, 2013

And to achieve our aim of “VIP care for every patient, every time,” we not only had to re-engineer our processes; we had to fundamentally change our culture. Rethinking the time-honored processes upon which our daily operations depended would require overcoming the complacency that pervades many large academic medical centers.

Health Care 8

Health Care Ishikawa Lean Manufacturing Early Adopters 8