Remove Early Adopters Remove Leadership Remove Loyalty Remove Technology
article thumbnail

Prepare Your Workforce for the Automation Age

Harvard Business Review

The pace of robot adoption may surprise us, just as the internet spread more quickly than many anticipated. Harnessing the power of machine learning and other technologies. Freeways full of driverless cars and beer trucks are still far off, because of technological and regulatory limitations. So early preparation is needed.

article thumbnail

How to Engage Your Customers and Employees

Harvard Business Review

Improved engagement creates business value and strategic differentiation, and technology is enabling a shift from transactions to engagement. The recurring problem — culture always trumps technology in adoption of new tools. Haphazard approaches to engagement negate good intentions.

B2C 14