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Are These Systems Serving or Subverting Organization Results?

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. And like the pyramids, that structure is a good resting place for the dead!

System 52
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How Companies Are Using Machine Learning to Get Faster and More Efficient

Harvard Business Review

Although machine-reengineering is new, companies are already seeing striking results with it, particularly in boosts to speed and efficiency. The technology can pick out kinds of people — mountain climbers, for instance — to help advertisers more efficiently match ads to the videos. Market monitoring.